Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Partner, a product owned and operated by Partner Business Software LLC, (the “Service”), a business-management platform for contractors and field-service businesses. By creating an account or using the Service you agree to these Terms.

1. Your account

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity under your account, including activity by teammates you invite. You must be at least 18 and authorized to bind the business you register.

2. Subscriptions and billing

Paid plans bill through Stripe on the schedule shown at purchase, after any free trial. Plan limits (seats, active projects, storage, AI usage) are described on the pricing page; overages bill at the published rates. Money-back guarantee: within 30 days of your first subscription charge, email support and we will refund that charge in full — no forms and no questions required. The guarantee applies once per business, to the first subscription payment. Beyond it, you may cancel anytime — access continues through the period already paid, and we do not issue prorated refunds except where required by law. If a subscription lapses, your data is retained and access resumes when billing is restored.

3. Your data

You own the business data you put into the Service. You grant us the limited rights needed to operate the Service (storing, processing, backing up, and displaying your data to you and those you share it with). Our handling of personal data is described in the Privacy Policy.

4. Acceptable use

You agree not to misuse the Service: no unlawful content, no infringing others’ rights, no attempts to breach or probe security, no reselling the Service, and no sending unlawful or unsolicited email through the campaign tools. You are responsible for having consent to contact the recipients you upload. We may suspend accounts that put the Service or other customers at risk.

5. Communications and consent (opt-in)

Messages flow in two directions, and the rules differ. This section covers both: what we send to you, and what you send to other people using the Service’s email, text-messaging, and calling features.

a. Messages we send you. Service messages — receipts, sign-in codes, security and billing notices, and material changes to these Terms — are part of the Service, and you cannot opt out of them while your account is open. We send you marketing email only where you have consented or where the law otherwise allows it, and every marketing email we send carries a working unsubscribe link. Unsubscribing from marketing never affects service messages.

b. When you send, you are the sender. When you use the Service to email, text, or call your clients, leads, employees, or subcontractors, you are the sender and the party legally responsible for that message. We supply the tooling and the delivery infrastructure; we do not originate your messages, we do not choose your recipients, and we have no relationship with them. Having a lawful basis to contact each recipient is your obligation, and it exists before you press send — not after a complaint.

c. The opt-in you must have. Before you contact anyone through the Service, you must hold consent that satisfies the law where your recipient is. Without limiting that obligation:

• Marketing calls and texts to U.S. mobile numbers require prior express written consent under the Telephone Consumer Protection Act (47 U.S.C. § 227) and the FCC’s implementing rules. That means a clear and conspicuous disclosure that the person will receive marketing messages at that number, a statement that consent is not a condition of purchase, notice that message and data rates may apply, and an affirmative act by the recipient — a checkbox they tick themselves, a signed form, or a keyword they text in. Pre-checked boxes, consent bundled into unrelated terms, and purchased, rented, or scraped lists do not qualify.
• Informational and transactional texts and calls — appointment reminders, “on my way” notices, estimate and invoice notifications — require at minimum prior express consent, which is generally satisfied when the recipient gives you their mobile number for that purpose. Content that promotes or advertises is marketing no matter what it is attached to.
• Marketing email must comply with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.): accurate sender, reply-to, and subject lines, a clear indication that the message is an advertisement, a valid physical postal address, and a working opt-out honored within 10 business days. Some jurisdictions require opt-in rather than opt-out for the same message.
• Recipients in Canada are covered by CASL, which requires express or valid implied consent, identification of the sender, and a functioning unsubscribe mechanism in every commercial electronic message.
• Recipients in the EU, EEA, or UK are covered by the GDPR and ePrivacy rules, which generally require freely given, specific, informed, and unambiguous opt-in for electronic marketing, and require that withdrawing consent be as easy as giving it.
• State law may be stricter than federal law. Several states (for example Florida’s Telephone Solicitation Act and comparable “mini-TCPA” statutes elsewhere) impose their own consent, calling-hour, and frequency limits. The rules of the state you are calling into are your responsibility.
• Do-not-call lists. Where your outreach is telemarketing, you are responsible for scrubbing against the National Do Not Call Registry and any applicable state registry, and for keeping your own internal do-not-call list.

d. Proof of consent is yours to keep. You must be able to show when and how each recipient opted in, and what disclosure they were shown. In a TCPA dispute the burden of proving consent falls on the sender, not on us. Where the Service captures a consent for you — for example a marketplace lead who ticks a consent box, stored with a timestamp and the version of the text they saw — that record is available to you, but it evidences only the consent collected through the Service. For contacts you import, buy, or collect on paper, in person, or on your own website, the records are yours to maintain.

e. Honoring opt-outs is not optional. A recipient may withdraw consent at any time and by any reasonable means, and you must stop contacting them. The Service assists with this:

• Marketing emails include an unsubscribe link. A recipient who unsubscribes is added to a suppression list, and campaigns will not send to that address again.
• A recipient who replies to a text with a standard opt-out keyword (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, or OPTOUT) is recorded as opted out, and the Service blocks further texts to that number until they reply START. Assistance keywords such as HELP are answered by the underlying messaging provider.
• These are backstops, not a compliance program. If a recipient withdraws consent any other way — a phone call, a reply email, a word on the job site — you must suppress them yourself.

You may not use the Service to work around an opt-out: do not re-import a suppressed contact, move them to a different address or number, route around the suppression list, or use a second account to reach someone who has opted out of the first.

f. Text-message program registration. U.S. carriers require application-to-person (A2P) messaging traffic to be registered with the sending brand, the use case, and sample messages, and require that your published opt-in disclosure state the message frequency and that message and data rates may apply. Where you send using your own number, brand, or registered campaign, that registration — and the accuracy of what it says about how you collect consent — is yours.

g. What we may do. We may suppress, throttle, or block messages and suspend campaign, texting, or calling features where we reasonably believe sending would violate this section, would expose recipients to unlawful messaging, or would threaten delivery for other customers — without prior notice where carrier or regulator action is imminent. Consistent with the Indemnification section below, claims arising out of messages sent from your account, including claims under the TCPA, CAN-SPAM, CASL, or state law, are yours to defend and indemnify.

6. AI features and your duty to verify

The Service includes AI-assisted features (estimating, pricing, drafting, analysis, scheduling, and similar). AI output is generated automatically, can be inaccurate, incomplete, or outdated, and is provided as a drafting aid only. You are solely responsible for reviewing and verifying all AI-generated output — including every price, quantity, rate, total, date, and drafted communication — before relying on it, applying it, or sending it to any third party. Partner Business Software LLC is not liable for losses arising from inaccurate, incomplete, or unverified AI output, including underbid or overbid work, mispriced estimates or invoices, or messages sent without review. AI features are metered per your plan.

7. Estimates and pricing

Estimates, bids, proposals, markups, margin suggestions, and market-competitiveness indications produced through the Service (with or without AI assistance) are business tools, not guarantees. We do not warrant that any estimate is accurate, complete, profitable, or fit for a particular job, and we are not a party to contracts between you and your customers. You alone decide the prices you offer and remain responsible for the accuracy of every document you send.

8. Payroll, tax, and compliance calculations

The Service can calculate withholding, payroll taxes, deductions, garnishments, and similar amounts, and can prepare related documents. These calculations are software output based on the data and settings you provide — the Service is a tool, not a tax advisor, accountant, or payroll filing agent. You remain solely responsible for the accuracy of inputs, for verifying calculated amounts against current law, and for your business’s tax deposits, filings, remittances, and compliance obligations (including wage-and-hour and garnishment-order compliance). Tax rules change; verify amounts with a qualified professional before relying on them.

9. No professional advice

Nothing in the Service — including AI-generated contract analyses, safety documents, compliance flags, licensing information, or financing figures — constitutes legal, tax, accounting, safety, or other professional advice. Such output is informational assistance only. Consult a qualified professional before acting on it. Safety documents generated by the Service assist, and do not replace, your own qualified competent person.

10. Indemnification

You will indemnify and hold harmless Partner Business Software LLC from claims by your customers, employees, subcontractors, or other third parties arising out of your use of the Service, including claims relating to estimates or invoices you send, communications sent from your account (automated or not), payroll amounts you pay or withhold, and documents you issue.

11. Third-party services

The Service integrates with third parties you may connect (for example QuickBooks Online, Stripe, Google). Your use of those services is governed by their terms; we are not responsible for them.

12. Availability and support

We work to keep the Service available and back up data regularly, but the Service is provided “as is” without warranties of any kind. Support is provided through the in-app support channel.

13. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of the Service is limited to the amounts you paid us in the twelve months before the claim, and we are not liable for indirect, incidental, or consequential damages, including lost profits or lost data.

14. Termination

You may close your account at any time. We may terminate or suspend access for material breach of these Terms. On closure you may request an export of your data within 30 days, after which we may delete it.

15. Changes

We may update these Terms; material changes will be notified in-app or by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

16. Contact

Questions about these Terms: support@yourpartner.app.