Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Partner, a product owned and operated by Partner Business Software LLC, (the “Service”), a business-management platform for contractors and field-service businesses. By creating an account or using the Service you agree to these Terms.

1. Your account

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity under your account, including activity by teammates you invite. You must be at least 18 and authorized to bind the business you register.

2. Subscriptions and billing

Paid plans bill through Stripe on the schedule shown at purchase, after any free trial. Plan limits (seats, active projects, storage, AI usage) are described on the pricing page; overages bill at the published rates. You may cancel anytime — access continues through the period already paid, and we do not issue prorated refunds except where required by law. If a subscription lapses, your data is retained and access resumes when billing is restored.

3. Your data

You own the business data you put into the Service. You grant us the limited rights needed to operate the Service (storing, processing, backing up, and displaying your data to you and those you share it with). Our handling of personal data is described in the Privacy Policy.

4. Acceptable use

You agree not to misuse the Service: no unlawful content, no infringing others’ rights, no attempts to breach or probe security, no reselling the Service, and no sending unlawful or unsolicited email through the campaign tools. You are responsible for having consent to contact the recipients you upload. We may suspend accounts that put the Service or other customers at risk.

5. AI features

The Service includes AI-assisted features (estimating, drafting, analysis). AI output can be wrong; you are responsible for reviewing estimates, prices, schedules, and communications before relying on or sending them. AI features are metered per your plan.

6. Third-party services

The Service integrates with third parties you may connect (for example QuickBooks Online, Stripe, Google). Your use of those services is governed by their terms; we are not responsible for them.

7. Availability and support

We work to keep the Service available and back up data regularly, but the Service is provided “as is” without warranties of any kind. Support is provided through the in-app support channel.

8. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of the Service is limited to the amounts you paid us in the twelve months before the claim, and we are not liable for indirect, incidental, or consequential damages, including lost profits or lost data.

9. Termination

You may close your account at any time. We may terminate or suspend access for material breach of these Terms. On closure you may request an export of your data within 30 days, after which we may delete it.

10. Changes

We may update these Terms; material changes will be notified in-app or by email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

11. Contact

Questions about these Terms: support@yourpartner.app.