Privacy Policy

This policy describes how Partner, a product owned and operated by Partner Business Software LLC (“we”), collects, uses, and shares personal data when you use the Service.

1. Data we collect

Account data — name, email, phone, and role for you and teammates you invite. Business data — the records you create: clients, projects, estimates, invoices, time entries, photos, documents, and messages. Usage data — log and device information, and email open/click events on messages sent through the Service. Location — GPS coordinates only when you use location features (clock-in, live tracking), with your device’s permission.

2. How we use it

To provide and improve the Service, process payments, send transactional and (with consent) marketing email, provide AI-assisted features, prevent abuse, and comply with law. We do not sell personal data.

3. Service providers (subprocessors)

We use vetted providers to run the Service: Supabase (database, authentication, file storage), Vercel (hosting), Stripe (payments), Resend (email delivery), Twilio (text messaging and calling, where enabled), Anthropic (AI processing), and Cloudflare (bot protection, when enabled). Each processes data only to provide their service to us.

4. Communications: opt-in, opt-out, and tracking

Messages we send you. Service messages — receipts, sign-in codes, security and billing notices, and changes to our terms — are part of the Service and continue while your account is open. We send marketing email only where you have opted in or the law otherwise allows it, and every marketing email carries an unsubscribe link. Unsubscribing stops marketing email; service messages may still be sent. You can withdraw consent at any time, and doing so is as easy as giving it.

Tracking. Marketing emails sent through the Service include open and click tracking, which tells the sender that a message was opened or a link was followed. Service messages are not tracked for marketing purposes.

Messages you send to your own contacts. When you email, text, or call your clients, leads, or crew through the Service, you are the sender and we act on your behalf — we process your recipients’ contact details to deliver what you asked us to send. We do not market to your contacts, and we do not use their details for our own purposes. Obtaining and recording their consent is your responsibility; the Terms of Service set out the opt-in standards that apply.

Opt-out records. When someone unsubscribes from an email or replies STOP to a text, we record that withdrawal — the address or phone number, and when it happened — and block further marketing to them. We keep those records even if the underlying contact is later deleted, because the suppression record is what makes the opt-out stick; deleting it would let the same person be contacted again. Anyone who believes they were contacted without consent can reach us at support@yourpartner.app, and we will route the request to the sending business and suppress the contact.

5. Retention and deletion

We retain data while your account is active. You can request an export or deletion of your business’s data from Settings; we complete deletion requests within 30 days, except records we must keep for legal or financial compliance and the opt-out records described above.

6. Security

Data is encrypted in transit and at rest, isolated per business, and protected by role-based access controls. No system is perfectly secure; notify us immediately of any suspected breach of your account.

7. Your rights

Depending on your location you may have rights to access, correct, export, or delete your personal data, and to object to certain processing. Contact us to exercise them.

8. Changes and contact

Material changes will be notified in-app or by email. Questions: support@yourpartner.app.